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Frequently Asked Questions

Payments

What payment methods are available?
    • Bank card (Visa, MasterCard, American Express)
      Paypal 
      Bizum

      *Checks and cash are not accepted.

    How to pay by credit card?
    1. Select the type of card: Visa or Mastercard.
      In the “Name” field: indicate the name and surname that appear on your payment card.
    2. In the “Credit Card Number” field: enter the 16-digit number that appears on the front of the card, leaving no spaces. 
    3. In the “Cryptogram” field, enter the last 3 digits of the series printed on the back of the card. The cryptogram, consisting of these three digits, serves to secure payment card transactions and provide greater protection against fraudulent use of payment cards.
      Indicate the card expiration date by selecting the month and year from the drop-down list.
    4. Once you have entered your bank details, click on “Pay my order”. By doing so, you accept the General Terms and Conditions of Sale.
    What is PayPal?

      PayPal is an online payment service that allows a business or user with an email address to make and receive online payments in a convenient, secure and inexpensive way. To pay for your order with PayPal, follow the steps below:

      1. Select the PayPal payment method to be directed to your PayPal account.
      2. Log in and validate your payment.
      3. Once the payment is validated, you will be automatically redirected to www.sibarirepublic.com to finalize the order.
      What is Bizum?

      Bizum is an online payment service that allows you to pay only with your phone number, avoiding the use of your card or account information. To pay for your order with Bizum, follow the steps below:

      1. When paying in your e-commerce, choose Bizum as a payment method and enter your mobile number.
      2. Access your bank’s app and authorize the transaction with the code that you will receive by SMS (remember that if you have notifications activated, you will receive a message to access more quickly and directly).
      3. At that moment, the purchase will be completed and you will be able to return to the Sibari Republic online store to review the details of the purchase.
      Why is my bank card not working?

      The only payment cards accepted on our website are Visa and MasterCard cards issued in one of the countries where we ship: France, Belgium, Holland, Luxembourg, Switzerland, United Kingdom, Germany, Austria, Italy, Spain, Portugal, Poland, Greece, Ukraine and Ireland.

      If your payment card meets these requirements, don’t forget to:

      Check that your delivery and billing addresses are complete and correct,
      Select your card type: Visa or MasterCard,
      Check that all your bank details are correct,
      Click on the box “I have read, understood and accepted the General Terms and Conditions of Sale”.

      Finally, check with your bank your payment possibilities.

      We remind you that you always have the possibility to pay your order using the Paypal service, whatever the country of issue of your card or with Bizum.

      Why am I being asked to perform a mathematical operation involving my bank card PIN?

      This is a process performed by the bank to ensure the security of the purchase. The double verification process will vary depending on the bank. 

      When I make the payment it takes me to another page outside of Sibari Republic, is this normal?

      When I make the payment it takes me to another page outside of Sibari Republic. When you make the payment it will take you to a page with an order confirmation message, this will indicate that your order has been placed successfully. After this message you can close the page and go to your email to confirm that you have received the receipt of the purchase from Sibari Republic. Is it normal?

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